Will My Piece Look Exactly Like the Photo?
Natural jade varies in colour, clouding and small inclusions. Unless a listing states that the exact photographed piece will be supplied, product images represent the design and general colour range. We aim to show colour accurately, but screens and lighting conditions may display it differently.
Is the Jade Dyed or Treated?
No. MOONYU works with natural nephrite jade that is undyed, unbleached, unfilled and not heat-treated. Read more on our Quality page.
How Do I Choose a Bangle or Ring Size?
For bangles, bring your thumb toward your little finger and measure around the widest part of your hand, then compare that measurement with the sizing information on the product page. For rings, use a ring sizer or measure a well-fitting ring. Contact us before ordering if you are unsure.
Can I Return an Item?
You may request a return within 7 days of delivery if the piece is unworn and in its original packaging. Return shipping is paid by the customer unless the item arrived damaged or was not as described. Engraved and made-to-order pieces cannot be returned. Please contact us before sending anything back.
Do You Gift Wrap?
Every order is presented in a gift box with a card explaining the cultural meaning of the design. If the order is a gift, add a note at checkout and we will leave the invoice out.
實物會與圖片完全相同嗎？
天然玉石在色澤、細微結構與內含物方面均可能有所不同。除非商品頁註明會寄出照片中的指定實物，產品圖片主要展示設計與大致色調範圍。我們會盡量準確呈現顏色，但不同螢幕與光線環境仍可能造成差異。
玉石有染色或人工處理嗎？
沒有。MOONYU 選用天然和田玉，不染色、不漂白、不注膠，也不以加熱方式改變外觀。詳情請參閱 Quality 品質。
如何選擇手鐲或戒指尺寸？
選擇手鐲時，可將拇指靠近小指，量度手掌最寬位置一圈的尺寸，再與商品頁的尺寸資料比較。戒指建議使用戒圍工具，或量度一枚合適戒指的內徑。如不確定，請在下單前聯絡我們。
可以退貨嗎？
商品簽收後 7 天內，如未經佩戴並保留完整原包裝（含禮盒與絨布袋），可提出退貨申請。除商品到貨時已損壞或與描述不符外，退貨運費由顧客承擔。刻字、訂製、依尺寸調整或手工編繩的商品，以及耳環、特價品與禮品卡，恕不接受退換。天然玉石在顏色與絮狀紋理上的差異不構成退貨理由。寄回商品前請先聯絡我們。
會提供禮盒包裝嗎？
每筆訂單均以禮盒包裝，並附上介紹設計文化寓意的小卡。如為送禮，可在結帳時留言，我們將不放入發票。